Remind Support – Students & Parents

Starting in the 2020-21 school year, Remind is the notification platform used by Leander ISD (replacing SchoolMessenger) to connect with families and staff through text, email and phone broadcasts. It enables district & campus administrators to connect with families without making personal contact information visible.

Getting Started for Parents & Guardians

Leander ISD uses the contact information loaded into Home Access Center to populate profiles in Remind automatically. The first time you receive a message through the Remind system, you will receive an automated message from Remind with instructions on how to claim your account and log into Remind.

If you can’t find the Remind email in their inbox, you can go to this link and type in the email address stored in Home Access Center.

Download the Remind app from the Android Google Play and Apple iOS app stores to view all communications coming from the district, your student’s campus and your student’s teachers. Remind is also accessible through a web browser at https://www.remind.com/log_in.

Getting Started for Students

For secondary students, Leander ISD uses the district-created email address for each student. This email account is where Remind will deliver information on how to claim the student account.

Note: The district does not collect student cell phone numbers. If a student would like to manually add their phone number to their profile in Remind, they text the school/class code to 81010. Remind will then reply asking for the student’s ID number.

Notification Preferences

By default, your profile is configured to receive notifications through all contact points on file with the district – phone number & email address. To turn off notifications for a specific device, follow this set of instructions:

  1. Log into your Remind account
  2. Click your name in the upper left corner and then click on “Account Settings”
  3. Select the “Notification Preferences” tab
  4. Select your preferred way to receive notifications.

More information on setting Notification Preferences

To stop receiving messages from a specific Remind class, text @LEAVE @insert class code. Inside of the app or on a web browser, you can select the class, click the gear icon and choose “Leave this class” from the Class Settings menu.

More information on opting out of message from a specific Remind class

Support

Frequently Asked Questions

Not receiving messages sent through Remind? Follow these steps:

  • Log into Remind using the same email address on file in Home Access Center (HAC).
  • Once logged in, click on your name in the top left corner, and select Account Settings and then Notification Preferences.
  • By default, your email address and the phone number on file in Home Access Center should
  • both be listed.
  • On this page, you can select which method(s) in which you’d like to receive messages. More  information can be found here.

Not seeing your cell phone on your profile? A phone number can only be listed on one Remind profile at a time, so it’s possible your phone number is already linked to a Remind account with an email address different from the one listed in HAC. If you’d like to merge these two profiles together, select “Add Device” on the Notifications Preferences page and follow the confirmation prompts from Remind. Click here for additional information.

My contact information in Remind is incorrect. What should I do?

The contact information loaded into Remind is connected to the district’s student information system — Home Access Center. Once the information is updated in Home Access Center, the change will be reflected in Remind the next day.

My messages from Remind keeping coming from a different phone number. Is this on purpose?

Yes! As part of Remind’s process for concealing personal contact information, Remind creates a proxy number per interaction. So when Teacher A contacts you, it’ll be from one proxy number, and then as you receive messages from Teacher B, it’ll be from a different proxy number. Both of these numbers will stay consistent and can be saved in your phone’s contacts.

Does Remind send phone calls in addition to texts and emails?

In the event of an emergency communication, Leander ISD can mark a message as “urgent” to send a text message, smartphone app notification and email. This also includes text-to-voice phone calls as a fallback if recipients aren’t reachable by text or app. This includes people who have opted out of text notifications and any delivery failures.

Updated on January 27, 2021

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